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Shipping Policy

At Simba's Secret, we are committed to ensuring the timely and reliable delivery of your orders. All products are typically processed and dispatched within 3-4 business days of placing your order, excluding weekends and public holidays. Once your order has been shipped, you will receive a confirmation email containing your tracking information to help you monitor the shipment's progress.

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Shipping times may vary depending on your location, carrier delays, or unforeseen circumstances beyond our control, such as weather conditions or customs clearance. While we make every effort to deliver your order promptly, Simba's Secret is not liable for delays caused by third-party shipping providers.

 

Delivery Address and Accuracy

It is the customer’s responsibility to provide accurate and complete shipping information during checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses. If an address change is required after dispatch, additional charges may apply depending on the courier’s policies.

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Shipping Costs

Shipping charges, if applicable, will be calculated and displayed at checkout. Any applicable customs duties, taxes, or import fees are the responsibility of the customer and may vary by destination country.

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Lost or Damaged Packages

We take great care to ensure your order is securely packed. However, Simba's Secret is not responsible for packages lost or damaged during transit. We recommend opting for insured and trackable shipping options for added security.

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Undeliverable Packages

If a package is returned to us due to an undeliverable address or failure to collect from the delivery point, the customer will be responsible for any additional shipping fees to resend the package.

For any questions or concerns regarding shipping, please contact us at simbascozyfur@gmail.com. We are here to assist you and ensure a seamless shopping experience.

Return & Exchange Policy

Thank you for shopping at Simba's Secret. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

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The following terms are applicable for any products that You purchased with Us.

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Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

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Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Simba's Secret, 117, Iscon Mega Mall, S.G. Highway, Ahmedabad, 380059.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to www.cozyfur.in.

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

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Your Order Cancellation Rights

You are entitled to cancel Your Order before dispatch without giving any reason for doing so.

The deadline for cancelling an Order is before we dispatch.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days

  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

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Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Simba's Secret, 117, Iscon Mega Mall, S.G. Highway, Ahmedabad, 380059

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

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Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Terms and Conditions

Welcome to Simba's Secret!

These terms and conditions outline the rules and regulations for the use of Simba's Secret Website, located at www.cozyfur.in.

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By accessing this website we assume you accept these terms and conditions. Do not continue to use www.cozyfur.in if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

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Cookies

We employ the use of cookies. By accessing www.cozyfur.in, you agreed to use cookies in agreement with the Simba's Secret Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

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License

Unless otherwise stated, Simba's Secret and/or its licensors own the intellectual property rights for all material on www.cozyfur.in. All intellectual property rights are reserved. You may access this from www.cozyfur.in for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from www.cozyfur.in

• Sell, rent or sub-license material from www.cozyfur.in

• Reproduce, duplicate or copy material from www.cozyfur.in

• Redistribute content from www.cozyfur.in

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Simba's Secret does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Simba's Secret, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Simba's Secret shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Simba's Secret reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy

  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Simba's Secret a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

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Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;

  • dot.com community sites;

  • associations or other groups representing charities;

  • online directory distributors;

  • internet portals;

  • accounting, law and consulting firms; and

  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Simba's Secret; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Simba's Secret. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

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Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator being linked to; or

  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Simba's Secret logo or other artwork will be allowed for linking absent a trademark license agreement.

 

Frames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

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Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.​

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